Home Care FAQs
What are my Rights and Responsibilities as a consumer of Home Care
Southern Highlands Home Care take pride in advocating for our clients and providing them with the best quality of care. It is your right as a consumer to have access to the Charter of Care Recipients Rights and Responibilities - Home Care
What are the levels of a home care package?
LEVEL2: LOW-LEVEL CARE NEEDS
LEVEL3: INTERMEDIATE CARE NEEDS
LEVEL4: HIGH-LEVEL CARE NEEDS
Do I have to sign a contract?
We believe that by providing our clients with an agreement of services and costs it gives you peice of mind that we will deliver on our promise. Agreements though, can be a range of time frames and be ammended easily as your needs change. You are not locked in and are able to leave the agreement at any time.
How much does it cost?
What is a home care package
A home care package is an Australian Government funded aged care service for persons over 65 (over 50 for Aboriginal and Torres Strait Islander people) who need support at home to enable them to maintain independence.
How do I apply for a package?
To apply for a package, you must first register with My Aged Care who then may refer you to an Aged Care Assessment Service.
Where should I go for more information on Home Care packages?
Can I change provider?
We at Southern Highlands Home Care have an open door poilicy to all our clients and their families. We encourage you to make contact with us if you have a comment or complaint.